Member Handbook

The HCIC Member Handbook is published annually and contains information on what services you can get. It also tells you where you can go to get those services.

At least annually, all members may express their right to request and obtain the following information [42 CFR 438.10(f)(6) and 42 CFR 438.100(a)(1) and (2)]: name, locations, telephone numbers of, and non-English languages spoken by network providers in the member’s service area, including identification of providers that are not accepting new referrals. This information is available in the Member Handbook.

If you would like more information about the information in this Member Handbook, please call us 24 hours a day, 7 days a week at 1-800-640-2123. For hearing impaired, please use the Arizona Relay Service at 711 or 1-800-367-8939 or Internet assistance at

All members may request a printed copy of the new Member Handbook at least once each year. To request a new Member Handbook, contact us at 1-800-640-2123.

Below are links to online versions of the most recent Member Handbook