Adult Services

Health Choice Integrated Care’s Adult Services

HCIC’s Adult Services staff operate with a team approach to develop, implement, monitor and manage services and programs for the physical and behavioral healthcare needs of adult members enrolled in HCIC’s system.

In collaboration with AHCCCS, HCIC supports the provision of behavioral and physical healthcare services in an individualized, strength based approach that facilitates self-empowerment and self-determination.

Adult Services are delivered with the expectation that members are capable of positive change, and improving the quality of their lives.

The primary purpose of the Adult Team Process is to ensure that the services a member receives are provided in an appropriate and timely manner. Services are identified and directed by the member in a collaborative and effective team approach. The goals of an Adult Team are to enhance the member’s engagement in services; improve the member’s satisfaction and treatment outcomes; and to adhere to Arizona Department of Behavioral Health Services’ (AZDBHS) Guiding Principles for Recovery-Oriented Adult Behavioral Health Services and Systems.

AZDBHS’ Guiding Principles were influenced by the Substance Abuse and Mental Health Services Administration Consensus Statement, the U.S. Psychiatric Rehabilitation Association Core Principles, the AZ Department of Health Services, Division of Behavioral Health Services Vision Statement, Arizona’s Five Principles for Person-Centered Treatment Planning, and Arizona’s 12 Principles for Children’s Behavioral Health Care.

The Guiding Principles also were influenced by the groundbreaking work done by a large group of peers, family members, stakeholders, service providers, and administrators in Maricopa County who developed a Recovery Report Card under the guidance of Dr. Mark Ragins from the Mental Health America Village program in Long Beach, California. The Recovery Report Card provides indicators of a recovery-oriented system while giving concrete examples of ways programs can promote recovery and develop healing relationships.

Read more about AZDBHS’ and HCIC’s Guiding Principles.

HCIC understands the importance of housing. Having a stable, healthy home is important to your health. That’s why we want to help you find housing. We also may be able to help you find rent and utility aid and relocation services.

HCIC actively monitors the availability of supportive housing and housing assistance to assure a sufficient amount of affordable, suitable, and accessible housing options to meet the needs of our varied member population.

As approved and monitored by ADHS/DBHS, HCIC continues to develop, monitor, maintain, and improve our network of supportive housing.

View a copy of the Health Choice Integrated Care Housing Desk Reference Guide.

For more information about our housing assistance services, contact HCIC customer service at 1-800-640-2123.

In response to the over-representation of persons with mental illness in the criminal justice system, often with co-occurring substance abuse, NARBHA is committed to the collaborative development of Mental Health Diversion programs in northern Arizona.

These programs evolve from the partnership with local law enforcement, behavioral health, probation, and judicial system professionals. They range from specialized mental health courts in larger communities to jail diversion and service programs in smaller communities.

The primary goals of jail diversion programs are:

  • Increased treatment engagement
  • Improvements in public safety
  • Effective use of public resources

For more information about our jail diversion programs, contact HCIC customer service at 1-800-640-2123.

HCIC works in collaboration with providers to offer a continuum of care for General Mental Health Substance Abuse (GMHSA) and co-occurring disorders. A primary function is to identify policy interventions that facilitate implementation of evidence-based practices and to minimize barriers to implementation.

HCIC’s Substance Abuse Program oversees the Substance Abuse Prevention Treatment Block Grant (SAPT), to include HIV services. SAPT is an annual federal grant provided to states to support a national system of Substance Abuse treatment and prevention programs and services for the following populations: pregnant women, including teenagers who use substances, IV drug users to include men and women. These services offer an evidenced-based approach to treatment in residential and outpatient settings. Evidence-based treatment practices include the Matrix Model, Motivational Interviewing and American Society of Addiction Medicine (ASAM).

For more information about our substance abuse programs, contact HCIC customer service at 1-800-640-2123.