Member Services

 

At Health Choice Integrated Care we are ALWAYS happy to help!

Member Services Department

The Member Services Department can help you with any questions that you may have about your health plan.

If you have a question about your health, Member Services can help you, call us at 1-640-2123 (TTY 711). Our Member Services Department is open (Monday – Friday, 8 a.m. – 5 p.m., except holidays.)

The Member Services Department can help you with many questions like these:

  • How do I change my doctor?
  • What is a covered service?
  • What pharmacies can I use?
  • Do I currently have coverage?
  • What do I do if I move from my service area?
  • Can I change to a different plan?

You can access our Member Handbook below. You can also request a hard copy of your handbook by calling us at 1-800-640-2123(TTY 711).

Transportation

You must try arranging your own transportation to and from your medical appointments. You must try to use your own car, take the bus, or have a family member or friend give you a ride. If you cannot drive yourself or cannot drive yourself or cannot afford to take a bus or taxi, Health Choice will arrange one for you.

If you have an urgent appointment due to an immediate health condition, please contact Member Services at 1-800-640-2123 (TTY: 711).