Emergency Care

What is an Emergency?

You should visit the Emergency Room (ER) when you feel your life is in danger. If your life or your child’s life is in danger, call 911 right away. You can also go to the closest ER. You have the right to go to any hospital for emergency services. You do not need to call your Primary Care Provider (PCP) or get a prior authorization to receive emergency care.

Emergencies can include:

  • Poisoning
  • Overdose
  • Severe burns
  • Severe chest pain
  • Pregnant with bleeding and/or pain
  • Deep cut in which bleeding will not stop
  • Loss of consciousness
  • Suddenly not being able to move or speak

What is an Emergency Flyer

Most illnesses are not emergencies and can be treated at your doctor’s office. You can also be treated at an Urgent Care Center. You should not use an emergency room if you have one of these minor problems:

  • Common cold, flu symptoms or a sore throat.
  • Earache or toothache.
  • Back strain, migraine headaches, prescription refills or requests.
  • Stomach ache.
  • Cut or scrape.

If you are not sure if your problem is a true emergency, call your doctor for advice. You can also call the Nurse Advice Line at 1-855-354-9006. The Nurse Advice Line is available 24 hours a day, 7 days a week.

Facts about Urgent Care

You can visit and Urgent Care facility if you get very sick and you can’t get a same day appointment with your doctor. Urgent Care facilities are open after-hours if you need to be seen right away. Urgent Care doctors treat both adults and children.

You can go to an Urgent Care facility for things like:

  • Common cold, flu symptoms or a sore throat
  • Earache or toothache
  • Back strain or migraine headaches
  • Stomach ache
  • Cut or scrape